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Cancellation Policy


You have the choice of making your payments by either check or by wire transfer.

A 25% deposit of the lease cleaning and the entire tax is payable with a signed a contract within 14 days of the reservation. The final balance due must be received by 90 days prior to your arrival. If the optional Traveler’s Insurance is purchased, the payment is due at the time of booking.

If the reservation is made within the 90 days prior to arrival, the full payment is due and payable immediately. All funds should be made payable to Mr. Robert D. Graf.


Refunds are subject to our ability to re-rent the accommodation. If the condo is re-rented we will issue a refund in the amount we were able to re-rent the property. We do not make any sort of guarantee that we will be able to rent the property for what was paid originally. There will be no refund if the condo is not able to be re-rented.

Trip Cancellation Insurance

We recommend you take out a comprehensive trip cancellation insurance to cover unforeseen eventualities, please see below. Please go direct to CSA Travel Protection


Vacation Travel Protection

  • Hurricanes Trip Cancellation
  • Trip Interruption
  • Travel Delay
  • Baggage Delay
  • Travel Accident
  • Emergency Medical Transportation
  • Identity Theft
  • Identity Theft Recovery Services
  • 24 hour Emergency Assistance
  • Medical and Legal Referral
  • Pre Trip Travel Advice
  • Lost Baggage Tracking
  • Emergency Prescription Refill Assistance
  • 24 hour Nurse Help Line
  • Emergency Cash Transfer
  • Emergency Messaging
  • Lost Ticket and Passport Assistance

Please go direct to CSA Travel Protection

Why Should I Buy Vacation Rental Insurance?

The purpose of Vacation Rental Insurance is to provide protection for travelers against the unique risks associated with travel. Many of these risks, such as trip cancellation and interruption, are not generally covered by any other insurance available to travelers.

Although travelers probably don’t want to think about it, the plain fact is that travel involves some unique risks. In fact, travelers would be surprised by some of the things that could happen. Ask yourself the following questions:

Without Vacation Rental Insurance, could I miss my trip and lose my vacation investment, too?

Unfortunately, for the majority of travelers, the answer is yes. If you have to cancel or postpone your vacation, you will probably lose some, if not all, of the money you have pre-paid. You may be able to reschedule the vacation, but will you have the money to pay for it?

Without Identity Theft Coverage, could restoring my credit profile become a nightmare?

Yes! Victims of identity theft spend a lot of time and money to restoring their credit profile. Identity theft is one of America’s fastest-growing crimes, and travelers are highly susceptible to identity theft and fraud while traveling. CSA has 180 days of Identity Theft Protection service and insurance as a standard feature of our plan. Identity Theft Protection provides full service support to insured that believe their identity may have been compromised.

Without Vacation Rental Insurance, could it cost me extra money if I’m forced to come home early?

Yes! It will probably cost you extra to return home. You may pay a higher rate for last-minute airline tickets or exchange fees for existing tickets. You also won’t get any money back for the unused portion of your trip. Many times, the cost of interrupting your trip can exceed the actual trip cost.

Should I be concerned about Emergency Medical Transportation cost when I’m away from home?

Definitely. This valuable service provides you with the peace of mind that a serious medical emergency will not financially devastate you. It also assures that you will be transported to adequate medical facilities should something happen to you, wherever you are in the world.

Travel plans are not complete until you protect yourself—and protect your investment—against these risks by choosing CSA Vacation Rental Insurance.

Because You Never Know What Might Happen on Your Vacation…Even the best vacation plans can be turned upside-down by the unexpected. Hurricane evacuations, road closures, delayed flights, illness, delayed luggage, where to locate a doctor in a foreign country who speaks your native language— you planned on a great time, not a vacation nightmare. Plus, unforeseen events can force you to cancel or postpone your trip and lose any prepayments you’ve made.

Travel insurance gives you unparalleled coverage, benefits and assistance services that help to protect your vacation investment. So you’ll have the peace of mind that if something unexpected comes up before you travel and through the day you get back home, you’re covered!

Below are true stories from actual CSA customers. Take a minute and read about what could have happened to their vacation investment without travel insurance.

Hurricane evacuation disrupts a family vacation.

A family vacationing on North Carolina’s Outer Banks was forced to evacuate due to Hurricane Charley in 2004. CSA reimbursed them for the cost of hotel, meals and other expenses related to evacuating the area and returning home.

A broken leg before the ski trip.

Tom planned a ski trip to Aspen several months in advance. Three weeks before his Aspen trip, he broke his leg at a local ski area. If not for travel insurance from CSA, he would have lost his entire trip investment.

An ear infection cancels a vacation!

A client’s 3-year-old daughter developed an ear infection two days before the vacation was to begin. The client had to cancel the trip, but they were in a 100% penalty period with the vacation rental company, and stood to lose their money. Their entire claim was paid.

Identity Theft strikes again.

At a resort, a guest had to deal with the disruption of a peaceful stay when his credit card was stolen. When he returned home, he experienced considerable trouble in getting his finances back in order. The trauma of this dream trip turned into a nightmare lasted for many months; long after he and his host resort discovered the problem. With CSA’s Identity Theft Recovery Services, this guest would have had trained fraud service specialists guiding him through the process of restoring his credit and covering the associated expenses.

Their house was flooded; their trip went down the drain.

Mr. and Mrs. J. live in the Midwest, and their home sustained massive damage due to a flood. They cancelled their trip in order to take care of the damage to their house. Their entire claim was covered. (Similarly, CSA has also had clients who had to cancel due to damage from earthquakes, fires and hurricanes.)

A critically ill relative brings a family home early from their vacation.

On the second day of their 14-day trip, Mr. and Mrs. C. and their children received an emergency message that Mr. Ace’s mother was critically ill. The family contacted the 24-Hour Emergency Hotline for assistance in making return travel arrangements. CSA’s Designated Service Provider, On Call International, assisted them in purchasing air tickets to return home. (Their original tickets were highly restrictive and the dates could not be changed.) Because they missed most of their trip, CSA’s Trip Interruption benefit paid the extra airfare, plus the value of the unused trip.